Medical assistants are regarded as generalists in the healthcare delivery system. As such, they need to have a broad range of knowledge, skills, and abilities. Medical assisting programs prepare graduates for employment in the allied health profession. Medical assistants are commonly considered healthcare delivery generalists because they perform a range of services in various settings, such as outpatient and ambulatory healthcare settings. Duties vary with the size, specialty, and location of the medical practice. Medical assistants work under the direction and supervision of a physician, office manager, or other healthcare professional.

Medical assistant duties include administrative and clinical functions. Front-office activities include setting appointments, greeting and directing patients, answering phones, updating patient files and records, preparing written correspondence, and completing insurance forms. They may also include scheduling referrals, hospital admissions, and diagnostic tests.

Clinical (back-office) duties include obtaining vital signs and patient histories; assisting with examinations, treatments, and procedures, such as electrocardiograms, injections, and wound care; collecting specimens, such as by phlebotomy; performing simple (waived) laboratory tests; and sterilizing medical instruments. Depending on state laws, a medical assistant may prepare and administer some injections under a physician’s direction.

Medical assistants typically work a 40-hour week. However, part-time, evening, and weekend hours are possible. They primarily work in clean, well-lit environments that require some physical activity. Medical assistants interact with patients, colleagues, and medical professionals, often handling multiple tasks and responsibilities at the same time.

According to the Bureau of Labor Statistics, the medical assistant graduate may be prepared to meet the requirements for various occupational titles, including:

  • Medical assistant (MA)
  • Certified medical assistant (CMA)
  • Registered medical assistant (RMA)
  • Certified medical administrative specialist (CMAS)
  • Certified clinical medical assistant (CCMA)
  • Certified medical administrative assistant (CMAA)
  • Clinical medical assistant certification (CMAC)
  • Administrative medical assistant
  • Clinical medical assistant
  • Chiropractor assistant or technician
  • Podiatric medical assistant
  • Medical records technician
  • Medical insurance coding specialist or coder
  • Medical secretary or executive assistant
  • Medical reception or receptionist
  • Medical office assistant
  • Electrocardiography technician
  • Phlebotomist





  1. Abide by principles and laws related to confidentiality
  2. Adapt communications to an individual’s understanding
  3. Demonstrate respect for individual diversity
  4. Employ professional techniques during verbal, nonverbal, and text-based interactions
  5. Comply with risk management and safety procedures
  6. Interact with staff and patients to optimize work flow efficiency
  7. Maintain patient records
  8. Provide care within legal and ethical boundaries
  9. Practice standard precautions
  10. Document patient communication, observations, and clinical treatments
  11. Identify potential consequences of failing to operate within the scope of practice of a medical assistant
  12. Transmit information electronically

Depending on the type of healthcare employer, the medical assistant may also perform these additional clinical functions:

  • Prepare treatment rooms and patients for examinations, procedures, and treatments
  • Maintain administrative and clinical equipment and supply inventory
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Prepare and administer oral and injectable medications as directed by a physician
  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  • Explain treatment procedures, medications, diets, or physicians’ instructions to patients
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Perform simple (waived) laboratory tests

View Upcoming Medical Assitant Class Schedule



In 2016 Median Pay for a Medical Assistant was $31,540 per year; $15.17 per hour.

The medical assisting profession continues to outpace the growth of other professions. The Bureau of Labor Statistics classifies medical assisting as a bright outlook occupation. This class includes positions that are projected to grow rapidly over the next several years, have a large number of openings, or are in new or emerging occupations. The Bureau of Labor Statistics projects that the medical assisting occupation will continue to grow rapidly and have a large number of job openings.

Heart to Heart Healthcare Training's Medical Assistant Program Information

What is the cost of the Medical Assistant Program?

The cost of the Medical Assistant class is $5,000. The tuition includes all supplies needed for laboratory portions of the class, and externship. The student will be responsible for purchasing books ($305) and a pair of dark purple scrubs (prices can vary depending on where you purchase scrubs). A laptop/tablet will be required for use in class. Students have the options to purchase books and laptop/tablet through Heart to Heart. Upon graduation from the class students will be eligible to sit for the national exam and are responsible for fee's to take the national exam. 

How do I register for the Medical Assistant Program?

To register for the Medical Assistant class we require a $1,000 deposit to secure your spot. At the time of registration you will be required to fill out a registration packet as well as place your deposit. The remaining balance of $4,000 would be due on or before the first day of class. You can register by scheduling an appointment, paying your deposit over the phone, or on our website.

What are the requirements to be accepted into your Medical Assistant program?

We require a High School Diploma or GED, you must be at least 18 years of age, provide a negative TB test within the last year, and pass a background check. The background check is completed by Heart to Heart. Other immunization records, physicals or drug tests may be required by externship facilities upon placement.

Do you offer Financial Aid or Payment Plans?

We do offer financial assistance through Climb Credit.  To learn more about the financing please, go out Financing page

We do accept payment plans. If you are interested in a payment plan, please contact Heart to Heart for more information.

At this time we do not offer financial aid through FASFA. However, you can contact your local Michigan Works. If you qualify, they may assist you with paying for our courses.

How long is the Medical Assistant Training?

The Medical Assistant class at Heart to Heart is 36-weeks in length and consists of 6 modules and an externship. We offer day and night classes to accommodate students schedules. Please visit our Ypsilanti class schedule to see the next available Medical Assistant classes.